Frequently Asked Questions

Do you ship internationally?

Yes! We currently ship to most countries worldwide.

How long does shipping take?

We process all orders within 1–3 business days. Transit time typically ranges from 5–9 business days, depending on your location. You'll receive a tracking number as soon as your order ships.

Can I change or cancel my order?

If your order hasn't entered processing yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order has been dispatched, you'll receive an email with your tracking number and tracking link.

My tracking hasn't updated. Is something wrong?

Tracking information can take 24–72 hours to update after shipment. If there has been no movement for several days, please contact our support team and we'll be happy to assist.

What is your return policy?

Please read our return policy at : Refund Policy

What if I receive the wrong item?

Mistakes are rare, but if they happen we'll make them right. Contact us with your order number and a photo of the item received, and we'll send the correct product at no additional cost.

Are your products safe for pets?

Yes. We carefully select products designed with your pet's comfort and safety in mind. Always supervise your pet during first-time use and follow any included instructions.

Will these products work for every pet?

Every pet is unique. Product pages include sizing recommendations and specifications to help you choose the best option for your furry friend.

How do I choose the correct size?

Please refer to the sizing guide available on each product page. If you're unsure, feel free to contact us before placing your order.

What payment methods do you accept?

We currently use PayPal for all payments.

Is my payment information secure?

Absolutely. Your payment information is processed through secure, encrypted payment gateways. Calmora Studio never stores your card details.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by email. Our support team typically responds within 24 hours on business days.

I entered the wrong shipping address.

If your order hasn't shipped yet, contact us immediately and we'll do our best to update your shipping information.

Do you offer order tracking?

Yes. Every shipped order includes tracking so you can follow your package from dispatch to delivery.

Do you offer free shipping?

Yes! We offer Free Shipping on all our orders.

Contact Details

Customer Support Email: contact@calmora.studio (Best for order tracking and detailed inquiries)

Phone: +91 73930 23980 (Available during business hours)

Business Hours: Monday – Saturday 10:00 AM – 6:00 PM IST(UTC+5:30)
Sunday: Closed

Response Time: We aim to respond to all inquiries within 24 business hours.